They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
TICKET CHANGES/REISSUE
|
On airfrance.sg
|
By phone at the Air France Call Center
|
At an Air France airport ticket office
|
||
|---|---|---|---|---|
|
Service fees for tickets purchased on airfrance.sg, by phone or at an Air France ticket counter |
No fees |
€15 |
€15 |
|
|
Service fees for tickets purchased on a third-party site or travel agency |
€30 |
Refer to your local travel agent or fee of €30 is applicable. |
Refer to your local travel agent or fee of €30 is applicable. |
REFUNDS
|
On airfrance.sg
|
By phone at the Air France Call Center
|
At an Air France airport ticket office
|
||
|---|---|---|---|---|
|
Refund fees for tickets purchased on airfrance.sg, by phone or at an Air France airport ticket counter |
€ 20 |
€ 20 |
€ 20 |
|
|
Refund fees for Tickets purchased from a third-party site or travel agency |
Refund request to be completed through the third-party website or travel agency used to purchase the ticket* |
* Travel agencies set and apply their own service fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.