Contact us

Missing or damaged baggage
>
My baggage has been missing for more than 21 days
Are you a Flying Blue Platinum or Ultimate member? Log into your account to access your dedicated phone number.
Select a category
Missing or damaged baggage
  • Select a category
  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Specify your request
Specify your request
  • Specify your request
Specify your request
  • Specify your request
  • I want to book a flight or buy an Option
  • I need help with my online booking
  • I want to make a group booking (10+ passengers)
  • I'm looking for information about an upcoming flight
  • I need an invoice
  • I require assistance to check in for my flight
  • I want to find an Air France ticket office
Specify your request
  • Specify your request
  • I want to change my flight or Option(s)
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to find a ticket office where I can change or cancel a ticket
My baggage has been missing for more than 21 days
  • Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund for necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item in an aircraft, lounge or public area
Specify your request
  • Specify your request
  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles
  • I want to claim missing Miles with a non-airline partner
  • I want to book a flight using Miles
  • I want to change or cancel a flight paid for using Miles
Specify your request
  • Specify your request
  • I want to claim compensation
  • I want to request a refund for an unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
Specify your request
  • Specify your request
  • I want to ask a question or make a claim
  • I want to track an existing claim
  • I have an issue with my Option
  • I want to track a refund request
  • I have a problem with my Pass
  • I want to contact Air France for a different reason
Recommended

ONLINE

If your baggage has been missing more than 21 days, unfortunately we have no option other than to offer you compensation.

You are entitled to compensation of up to €1,295 (according to the Montreal convention) if you provide sufficient proof of purchase, e.g. original receipts or invoices.

Claim compensation for missing baggage

Please note: when you check in your baggage at the airport, you can make a special declaration detailing the value of your belongings when they exceed the maximum planned compensation (€1,295*). You may increase the compensation for your baggage for an additional fee.

* Compensation is counted in Special Drawing Rights (SDR), the unit of currency used by the International Monetary Fund (IMF). 1,131 SDR is the equivalent of approximately €1,295. (The conversion rate varies according to fluctuations in currency.)

Telephone

Air France in Singapore
Please call:
+65 64 155 11 1 (National standard rates to: Singapore)
Language(s) spoken : English, French
Opening hours (Local time in Singapore)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 08:00 AM to 05:30 PM

Social media

Our social media teams are available for all your travel questions.