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Missing or damaged baggage
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My baggage has been missing for more than 21 days
Our customer service department is currently receiving a large number of telephone calls. We strongly recommend that you send us your requests through the online forms. Thank you for your patience and understanding.

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
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ONLINE

If your baggage has been missing more than 21 days, unfortunately we have no option other than to offer you compensation.

You are entitled to compensation of up to €1,607 (according to the Montreal convention) if you provide sufficient proof of purchase, e.g. original receipts or invoices.

Claim compensation for missing baggage

Please note: when you check in your baggage at the airport, you can make a special declaration detailing the value of your belongings when they exceed the maximum planned compensation (€1,607*). You may increase the compensation for your baggage for an additional fee.

* Compensation is counted in Special Drawing Rights (SDR), the unit of currency used by the International Monetary Fund (IMF). 1,288 SDR is the equivalent of approximately €1,607. (The conversion rate varies according to fluctuations in currency.)

Telephone

Air France in Singapore
Please call:
+65 65 77 11 55 (National standard rates to: Singapore)
Language(s) spoken : English
Opening hours (Local time in Singapore)
From Monday to Sunday: 09:00 AM to 05:00 PM
Language(s) spoken : French
Opening hours (Local time in Singapore)
From Monday to Friday: 08:00 AM to 05:00 PM
Saturday – Sunday: 08:00 AM to 04:00 PM

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