Reduced mobility and other disabilities

Air France offers an array of services tailored to the needs of passengers with disabilities and reduced mobility, such as easy reservation procedures, airport assistance, baggage assistance, special equipment on board, and more. With Air France, you can travel safely and worry-free.

Book your ticket and request
the assistance you need

In order for us to best meet your needs for special assistance, please make your assistance request when you book your ticket, at least 48 hours before your departure.

You can book your ticket and request the assistance you need online. You can contact Saphir, our service for passengers with reduced mobility.

For most assistance requests, you can book, pay and have your ticket issued online. Certain assistance requests (traveling with a personal wheelchair, an assistance animal, etc.) require that you provide additional information. After booking online, you will be contacted by a Saphir agent to finalize your trip preparation and proceed to payment and ticket issuance.

Please note: some Air France flights may be operated by another airline in accordance with a code share agreement. In such cases, the operating company's rules will apply. The rules of the operating carrier may be different, and in some cases, more restrictive than Air France's rules. Therefore, Air France may not be able to confirm the requested assistance. Do not hesitate to contact a Saphir agent to find out which company will be the operating carrier.

When you book a flight that connects through Paris-Charles de Gaulle airport, we strongly recommend you anticipate a minimum 1.5 hours transit time between flights. Paris Aéroport is responsible for your transit and cannot guarantee the service you require if you do not leave yourself at least 1.5 hours for transit.

Travel companion and medical clearance

For your safety, remember to check if it will be necessary to travel with a companion or obtain medical clearance.
Important: to best prepare for your trip
- Inform us of your need for assistance at least 48 hours prior to departure
- Check whether it will be necessary to take your trip with a travel companion
- Check to see if a medical clearance is necessary
- See the "Your disability" tab

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